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Use ITIL ITIL-4-Foundation PDF Questions To Take Exam With Confidence

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Earning the ITIL 4 Foundation Certification demonstrates a basic understanding of the ITIL 4 framework and its best practices. It is a valuable credential for IT professionals who want to advance their career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and can open up many job opportunities in various industries, including IT, healthcare, finance, and government. Moreover, it provides a solid foundation for further ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

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ITIL 4 Foundation Exam Sample Questions (Q458-Q463):

NEW QUESTION # 458
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term

A. 1 and 2
B. 2 and 3
C. 1 and 4
D. 3 and 4

Answer: D

Explanation:
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work%2C%20or%20management%20structure.

NEW QUESTION # 459
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A. IT asset management
B. Release management
C. Relationship management
D. Service desk

Answer: A

NEW QUESTION # 460
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A. Service desk
B. Problem management
C. Continual management
D. Service request management

Answer: A

Explanation:
"Service desk staff require training and competency across a number of broad technical and business areas. In particular, they need to demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
https://www.servicedeskinstitute.com/the-case-for-itil4-foundation-service-desk-analyst-training/#:~:text=%E2%

NEW QUESTION # 461
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Service level management
B. Change enablement
C. Monitoring and event management
D. Service desk

Answer: A

Explanation:
Explanation
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION # 462
What are the MOST important skills required by service desk staff?

A. Incident analysis skills
B. Technical skills
C. Supplier management skills
D. Problem resolution skills

Answer: A

NEW QUESTION # 463
......

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